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Web design / Field note 21

Website for a tour operator in Rwanda: what to include

Travellers planning a trip to Rwanda compare several tour operators before writing to one. Your website has to answer their questions, earn their trust, and make writing to you easy.

A mountain gorilla among the green vegetation in Rwanda
Photo by Magdalena Kula Manchee on Unsplash
The useful part

Give every tour its own page with a day by day itinerary, what is included, photos and a starting price, show reviews and licences, and put an enquiry button on every page.

01

One page per tour

A traveller searching for a gorilla trek, a Nyungwe trip or a Kigali city tour wants to land on a page about exactly that. One page per tour also gives Google one clear page to show for each search.

  • A day by day itinerary in plain words.
  • What is included and what is not: permits, transport, meals, accommodation.
  • Who it suits: fitness level, ages, group size.
  • A starting price or price range if you can share one, and what changes it.
02

Trust comes first

Travellers are sending money to a company in another country, often for the first time. Show them why they can.

  • Reviews, with links to where they were written.
  • Your company details, licences and memberships, where you hold them.
  • Real photos from your own trips, with your guides and vehicles.
  • A named person to write to, and a fast reply.
03

Make enquiring easy

Most tour bookings start with a question, not a payment. Put an enquiry form and a WhatsApp button on every tour page, and ask only what you need to reply well: dates, number of people, and the tour they are interested in.

04

Fast on a phone, anywhere

Many travellers plan on their phones, sometimes on slow connections. Large photo galleries should load gradually, and pages should still be quick. Test yours with the free website check.

05

Found by the right travellers

  • Write useful guides, such as the best time to visit or what to pack, that link to your tours.
  • Keep your Google Business Profile complete, with photos and replies to reviews.
  • Offer the main pages in the languages your guests speak.

Triad has built websites for travel and tour businesses. See website design.

Further reading

Official documentation behind the technical guidance in this article.